Terms and Conditions

"Account": your registered account giving access to the Service. "Candidate Data": personal data about job applicants or potential applicants that you or your users upload to or store in the Service. "Customer Data": all data you or your users submit to the Service, including Candidate Data. "Free Trial": the free evaluation period of the Service, currently 30 days. "Pro Plan": the paid subscription plan, currently £150.00 per month (no VAT is currently charged). "User": any individual who accesses the Service through your Account.

2.1 Let's Go Recruit is an applicant tracking system that lets care-sector recruiters manage vacancies, candidates, communications, documents and recruitment tasks.

2.2 We may modify or update the Service, or introduce new features, provided the modification does not materially reduce the core functionality you have paid for.

3.1 You must be at least 18 years old to create an Account.

3.2 You are responsible for the accuracy of the information you provide at signup, for keeping your password confidential, and for all activity under your Account.

3.3 You must not share Account credentials between individuals. Where your plan permits multiple users, each user must use their own credentials.

3.4 You must notify us promptly at support@letsgorecruit.co.uk if you suspect unauthorised access to your Account.

4.1 New Accounts receive a Free Trial of the full Service. No credit card is required to start the Free Trial.

4.2 At the end of the Free Trial, continued use of the Service requires a paid subscription to the Pro Plan. We will not convert you to a paid plan without your express action.

4.3 If you do not subscribe, your Account data will be retained for 30 days, after which it may be deleted. We will warn you before deletion.

5.1 The Pro Plan is billed monthly in advance via our payment provider (Stripe). Prices are shown on the checkout page and are the total amount you pay - no VAT is currently charged.

5.2 Renewal: your subscription renews automatically at the end of each billing period unless you cancel it before the renewal date, as described in clause 6.

5.3 We may change our prices with at least 30 days' notice before the next renewal. If you do not agree to a price change, you may cancel before the renewal date. A price change never applies mid-period to a period you have already paid for.

5.4 If a payment fails, we may retry it and may suspend the Service if payment remains outstanding for 7 days. We will notify you before suspension.

6.1 You may cancel at any time from the billing section of the Service or by contacting support@letsgorecruit.co.uk. Cancellation stops future renewals; your subscription continues to the end of the period you have paid for.

6.2 Deleting your Account or ceasing to use the Service does not by itself cancel a paid subscription.

6.3 We do not provide refunds for partial periods, except where required by law or at our discretion. If you cancel within the first 14 days of a first subscription period, you may request a pro-rata refund.

6.4 Consumer cancellation rights: If you are an individual consumer (including a sole trader), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you would normally have a 14-day right to cancel. Because the Service is digital content supplied immediately, when you click "Create account" and begin use you expressly request that the supply begins immediately and you acknowledge that you lose any right to cancel once the Service has been fully performed. This does not affect your statutory rights to a refund if the Service is faulty, not as described, or not fit for purpose.

You must not:

• use the Service unlawfully or in breach of your own legal obligations, including your own obligations as an employer or recruiter under equality, employment and data protection law;
• upload Candidate Data you have no lawful right to process;
• use the Service to send spam or unsolicited bulk email in breach of the Privacy and Electronic Communications Regulations 2003 (PECR) or applicable law;
• attempt to gain unauthorised access to the Service, other customers' data, or our systems;
• interfere with or overload the Service, or probe its security without permission;
• use the Service to store anything other than data relating to recruitment and workforce management.

8.1 Your use of the Service is also governed by our Privacy Policy.

8.2 Roles: You are the controller of Candidate Data and other Customer Data. We act as a processor for that data and as a controller for your Account and billing data. On request we will provide a full data processing agreement.

8.3 Candidate permission warranty: For every candidate record you or your users add to the Service, you confirm and warrant that you have a lawful basis to store and contact that candidate (including for bulk email), that you have informed them how their data is used, and that you will honour any opt-out request promptly. You accept full responsibility for obtaining and maintaining that permission - we do not verify it and accept no liability for a customer's failure to obtain it. If a candidate asks you to stop contacting them, you must use the Service's unsubscribe controls (or delete the record) before any further bulk send.

8.4 Opt-outs: The Service provides an unsubscribe control on each candidate profile. Using it is the customer's responsibility; sending bulk email to a candidate who has opted out is a breach of these Terms.

8.5 We apply appropriate technical and organisational security measures, including encryption in transit, access controls and regular backups.

9.1 We own the Service, its software, design and content. These Terms do not transfer any of that to you.

9.2 You retain full ownership of your Customer Data. We do not claim any licence over it except to host, back up and provide the Service as instructed by you.

9.3 If you provide feedback or suggestions, we may use them without restriction.

10.1 We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, normally with notice.

10.2 Support is available at support@letsgorecruit.co.uk, and we target a response within 24 hours on business days.

11.1 We may suspend or terminate the Service if you materially breach these Terms, fail to pay when due, or put the Service or our other customers at risk. We will give notice where practical, except in urgent cases.

11.2 On termination, you may export your Customer Data in a usable format for 30 days after termination, after which we may delete it.

11.3 Clauses that should survive termination survive.

12.1 The Service is provided "as is" for its intended recruitment-administration purpose. We do not warrant that it is error-free or that it meets requirements specific to your organisation.

12.2 The Service does not make hiring decisions. You remain solely responsible for your recruitment decisions, compliance with employment and equality law, and verification of candidate information (including right-to-work checks).

12.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.

12.4 Subject to 12.3, our total liability arising out of or in connection with the Service is limited to the total fees you paid us in the 12 months before the event giving rise to the claim (or £100 if you have paid nothing in that period).

12.5 Subject to 12.3, we are not liable for indirect or consequential losses, loss of profit, loss of business, or loss of data (other than loss caused by our failure to back up Customer Data in line with clause 8.5).

13.1 We may update these Terms for new customers at any time, and for existing customers with at least 30 days' notice. Continued use after that date means acceptance.

13.2 If any clause is unenforceable, the rest remains in force.

13.3 We do not waive rights by failing to enforce them.

13.4 These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.